Contract Role Client Focused Contract Role Supportive Environment Recognised as one of South Australia’s leading practices in recurring revenue and client retention, this prestigious firm has an impressive portfolio of clients. Priding themselves on the product and strategic offering delivered to their clients, this is a true market leader.   As a key point of contact within the premium portfolio team this role supports advisors and is pivotal in providing a high level of service to clients. You will be able to support Advisors through contacting clients, maintaining the database, formatting and finalising plans and liaising with the Para Planning team.   Experience within a Client Services role in Financial Planning is essential. You will be highly organised with excellent time management skills. In return for your commitment to providing a high level of customer service both internally and externally you will be rewarded with a fulfilling role in a supportive environment.

Temporary position Professional environment Working with corporate clients Our client is a global leader in banking and financial services. Currently they are looking for an experienced credit analyst to join their team on a short term basis. Your responsibilities will include: Credit risk assessment - including due diligence reporting for corporate loans on customers with between $40 million - $400 million per annum Detailed financial analysis of customers financial accounts Completion of diary notes Compiling and preparing of annual review credit memos Credit policy reviews and updates Credit ratings and clarifications Essential Skills: Must have 2 to 5 years Credit Analyst experience within corporate space with a large bank or financial institution Strong understanding and knowledge of financial statements High level of financial analysis skills Strong Communications skills both verbal and written Team Player who can work independently The successful candidate will be offered a competitive salary and a chance to work for one of the top banks in Australia. If you believe that you meet the selection criteria and believe that this is the right opportunity for you, then please apply now for an immediate review of your resume or contact Liza Zerwick on 08 7002 5900

Competitive Salary Career Progression Fully Supported Team A multi-national market leader, this financial institution provides a range of innovative financial solutions and has a reputation for providing client centric solutions.   Ongoing organisational growth and internal promotions has led to an opportunity for a Financial Planner to join the team. As an ADFP qualified Financial Planner you will have the ability to manage an established client portfolio whilst you cultivate and convert referrals from the local network. Building upon a strong brand name you will provide clients with holistic advice and tailored financial strategies. With strong values, this prominent brand has established a high performing culture producing a quality, customer focused service and as such your strong relationship management skills will ensure your success in this role. A holistic approach to planning and a determination to develop your network along with tertiary qualifications are essential. A fully supported back office as well as an established brand name will provide you with exceptional opportunities to drive your career forward. For a confidential discussion please contact Joanna Thornton on (08) 8410 8533 or joanna.thornton@hays.com.au

Cash Wizard is a locally owned and independent company with two stores in Adelaide, with intentions to expand in the near future. We have a modern outlook on pawnbroking, with up-to-date systems and technology. We value our staff highly and respect their ideas and contribution to our business. We are currently seeking a person with solid pawnbroking experience in the Buys and Loans area. This is essential, so please do not apply if you have not worked in that section of a pawnbroking business. The position is for a Buys & Loans Manager and Store 2IC. Previous Management experience would be an advantage, but is not essential. You will need to be reliable and an excellent communicator. We are very strong on customer service and encourage staff to build solid customer relationships. So, if your are looking for a change or some extra responsibility, in an environment where you feel valued, send us your resume today. We look forward to receiving your application.

Customer Experience Complaints Team Fantastic customer experience role Market leading organisation Southern suburb location We are pleased to announce that our client, a major player in the financial services industry is looking for candidates experienced in customer advocacy management and dispute resolution.   The successful candidate will have an unmatched background in issue resolution and future mitigation management and will be looked on to utilise their 4+ years experience by influencing and negotiating with customers and regulatory bodies to achieve customer focused business solutions. You will also be expected to work in close partnership with internal business units to work to deliver best practise customer dispute resolution principles. Additionally, your ability to cope with high pressure situations calmly and with confidence will only be enhanced by your strong analytical and lateral thinking. Dedicated to creating an environment that puts a high premium on training, culture and creating a positive work/life balance and an attractive remuneration package will be presented to the successful candidate. Opportunities like these don’t come along every day. To register interest in the first instance, please contact Kate Graney on 8410 0469, for a job specification as a matter of urgency. Can also be contact via email on kate.graney@hays.com.au

Must be able to start 4TH JUNE Flexibility to work rosters including Saturdays - FTE hrs Multiple permanent and contract roles Located south of the CBD, you may soon be joining this fantastic Life Insurance team working in an inbound environment delivering sales & service.  If you are passionate about delighting your customers and want to work for a brand that truly values its people, why hesitate!  Winning this role will be based on your; Ability to always deliver a positive customer experience   Exceptional communication skills   Ability to identify customer's needs, communicate options based on customer needs    Ability to work in a KPI structured environment   Attention to detail    Organisational and time management skills   Experience navigating multiple systems   Financial services and insurance work history   PASSION in WOWing your customers at every opportunity!   Permanent and contract   full-time positions available .  Rosters are prepared in advance based on the centre hours of 7.30am - 7.30pm, 6 days per week - rostering flexibility is essential to assist with business needs.  You must also be able to start on the 28th of May 2012 if you are successful. Depth of experience in a customer service and sales role is essential along with experience in the financial services industry. The rewards, salary and employee benefits are enormous - go on, WOW US and apply TODAY to be considered for this role starting the 4th June.  To do this, we will need to speak to you over the phone in the next 5 working days, have you complete an online assessment and attend an assessment centre next Wednesday morning 23rd May.  If you can do this, we promise the rewards from a career and financial perspective are WORTH IT.    Only Candidates meeting this criteria will be contacted.  We thank you in advance for your interest in working with this multi award winning contact centre.  Permanent residency is A MUST.   Candidates that have previously applied need not re apply.  Thank you

Western Suburbs - FTE Temp assignment Inbound Customer Service Contact Centre Delighting your customer every time YOUR Wow Checklist for your next role A leading brand you are proud to work for Tap into your passion for delighting customers You prefer inbound service Full time hours - ongoing temporary assignment Become known for building "the Best Team" Great pay rate Your values align to the Company Work out of the city OUR WOW Checklist Can start in this ongoing assignment on 5th May 2012 (next Monday) Work rostered hours (7.30am to 7.30pm 6 days p.w.) Experience in a KPI monitored environment Polished and professional communication skills Work history in contact centre, financial services, or dealing with complex services You WOW us with your experience, skills and motivation PASSION in WOWing your customers at every opportunity! Your service ability in an inbound environment Attention to detail PC savvy + using multiple screens Permanent resident or Citizen Tick everything so far?  Next steps SEND YOUR CV URGENTLY Only Candidates meeting the above criteria will be contacted You must be available to come in and meet with Randstad today/tomorrow and attend final interviews onsite tuesday/wednesday Candidates that have previously applied need not re apply You can speed up the process by using the following link to online register with Randstad   http://www.randstad.com.au/my-randstad We thank for your interest in working with this Best Team, Best Practice winning contact centre.   Only candidates meeting this criteria will be contacted.

Build a career, not a job Build a career in banking Utilise your call centre experience Outstanding training & development Firmly entrenched in the lives of everyday Australians, this leading bank boasts a portfolio of financial services brands and businesses that has a customer centric focus and drive. Based south of the city, this company continues to experience strong growth, which has created several permanent vacancies for experienced Banking call centre professionals to join its dynamic environment.  These roles are responsible for maintaining positive relationships with current customers and identifying opportunities for growth. You will assist with your customers' financial needs through an inbound telephone channel and work to resolve customer issues, identify cross sale opportunities and to follow up re-finance requests for customer retention. As the successful candidate, you will utilise your years of contact centre experience, to proactively engage your customers at every opportunity using a call and care program to identify both their immediate and longer term needs. Demonstrating your self motivation, desire to exceed targets and total commitment to the highest level of customer service you will ensure that your customers’ queries and concerns are your number one priority and resolving these issues quickly and without error is your highest priority. Nationally recognised training commences June 18th, and candidates must be available to work rotating shifts Monday – Friday between the hours of 7.30am – 6.30pm within state-of-the-art facilities, onsite parking and easy access by public transport. If you are looking for a challenging new role which offers career progression and an ongoing commitment to your learning and development, and you believe you have the skills and abilities to succeed in this role, please apply now or contact Kate Graney on 8410 0469 if you have any further queries

Friendly Team Environment On-Site Parking Training and Development This prestigious wealth management firm is committed to developing and maintaining financial success for their clients.  With a strong network, this highly successful company is experiencing growth and requires a Para planner to join their team. This rare opportunity would suit a wealth management professional looking to start a Para Planning career.   Located on the outskirts of the CBD, this role includes being the first point of contact for clients, delivering technical support to a team of advisors, providing quality SOA’s and other financial documentation.  With strong compliance knowledge, you will be proficient in a variety of strategies including risk, super, insurance and pensions.   You will be detail driven with superior time management skills and a drive for continual development.  Your ability to think laterally, a diploma in financial planning and your strong technical ability will ensure your success.    Here is an opportunity to join an established firm that offers a competitive package, friendly team environment, training and development.

Innovative Firm Fully Supported Team Career Progression An industry leading financial planning firm located on the outskirts of the CBD, well established within South Australia and highly acclaimed for delivering a valued service. Innovative in their approach this firm are renowned for their supportive culture resulting in high staff retention. Due to employee progression a position now exists for a Client Service Officer to join their team supporting Advisers within premium wealth.   As a key point of contact within the premium portfolio team this role supports advisors and is pivotal in providing a high level of service to clients. You will be able to support Advisors through contacting clients, maintaining the database, formatting and finalising plans and liaising with the Para Planning team.   Experience within a Client Services role in Financial Planning is essential. You will be highly organised with excellent time management skills. In return for your commitment to providing a high level of customer service both internally and externally you will be rewarded with career progression and a supportive environment. Tertiary qualifications will be highly regarded.