The Company Our client, an ASX listed industry market leader, is looking for a Service Desk Analyst. They have a large and complex IT Infrastructure environment with a team that consists of approximately 50 resources. They have many large scale projects in the pipeline and are invested heavily into their technology. The Role Log tickets for all new incidents and requests (phone and email) and manage tickets through to completion Investigate and where possible resolve all tickets raised Escalate tickets to level 3 support where required Continually keep users informed and updated on the progress of their requests Work to agreed service targets (SLA's) and key performance indicators (KPI's) Follow the incident management process Update service desk support documentation Participate in project related tasks The Person Experience in a Service Desk/Help Desk Support role Experience using Service Management tools Experience troubleshooting Exchange, Windows Server and Active Directory Experience with Citrix and Database support would be advantageous The ability to configure and troubleshoot software and hardware issues Service orientated and customer focused are essential attributes Strong communication and Interpersonal skills Tertiary qualifications and ITIL certification would be desirable For more information you can call Kale Balbi in our Sydney office on (02) 9087 6244 quoting Job Reference 54858 or alternatively, apply online below

The Company A well recognised not-for-profit agency in the legal licensing space. The Data Processing Manager is responsible for processing usage data to agreed data quality standards. Usage data is received in the form of hardcopy survey forms and electronic data files and is processed throughout the year in cycles of up to 14 months. This senior position offers an opportunity for an experienced professional working with a team of data/information specialists to perform a critical role in the organisation and the creative industry sector. Your responsibilities will include: Managing data processing including data logistics and data research functions; Developing and managing the processing schedule with upstream and downstream functions; Scheduling processing to meet invoicing timelines and distribution schedule; Resource planning and allocation to processes to meet scheduled timelines; Staff recruitment and management including performance planning and review; Identifying and recommending required process and system changes to meet operational priorities; Coordinating with upstream and downstream functions and IT to implement changes; Ensure data processing is carried out according to the agreed processes, protocols and procedures; Identifying opportunities for streamlining processes and increasing throughput; Leading cross functional processing coordination; Managing team priorities and mentoring the Data Logistics and Data Research teams; Regular reporting to senior management and input to Board reporting. To succeed in this role you must have Proven experience in managing a complex operational environment Demonstrated ability to meet timelines and work to high standards of quality Ability to adhere to procedures and processes Ability to manage a variable workforce of approx 20 permanent and casual staff Ability to schedule and manage multiple processes Excellent planning and forecasting skills Excellent written and verbal skills For more information you can call Kale Balbi in our Sydney office on (02) 9087 6244 quoting Job Reference 56174 or alternatively, apply online below.

My client, a fun and dynamic company is currently seeking an experienced Business Analyst / Operational Risk and Compliance Officer to join their team to cover a maternity leave. The Role: Assist in the development and maintenance of an effective operational risk framework Develop and maintain appropriate controls over the organisation's transaction and other critical systems Assist the Operational Risk Analyst to implement a robust and effective operational risk framework Develop and maintain key relationships throughout the business and external parties as necessary, ensuring active and open communication of risk matters Control and maintain procedures and processes for the accurate and timely input, maintenance and reconciliation of static data within the organisations' transaction and other critical systems. Maintain, monitor and control user access over the company's transaction and other critical systems including: Segregation of duties between trading, settlement, accounting, compliance, performance measurement and client management/reporting. Checking / authorisation of trade and static data entered into transaction and payment systems Security over establishment and maintenance of bank account details Alignment of system access / approval levels with the organisations Delegations of Authority Maintain existing Process Maps Develop new Process Maps, particularly in relation to new projects or products across the system Develop and produce reporting necessary to monitor and ensure compliance with the above Investigate and report on incidents Act as Systems Administrator where appropriate Monthly reporting to the Executive Risk & Compliance Committee as appropriate Act as backup for the Operational Risk Analyst Develop and maintain comprehensive procedures for all activities Assist with maintaining the risk register The right candidate: Degree qualified in a numerate discipline such as finance or mathematics. Experience working in a financial institution gaining experience in financial instruments and processes. A working knowledge of financial markets particularly fixed income, derivatives and unit trusts. A proven background in process mapping Good verbal and written communication skills Strong analytical and quantitative skills Strong attention to detail and process Strong problem solving skills. Strong Visio, Word and Excel experience Able to plan/organise implementation timetables and resources What's on offer: This ASX leader is offering a temp, competitive salary and the chance to join a highly successful organisation. For more information you can call Mieke Brennan in our CBD office on 02 9087 6252 quoting Job Reference 55954 or alternatively, apply online below.

The success enjoyed by this leading communications service provider is underpinned by a culture that values 'best practice' and is passionate in the delivery of innovative solutions to the customer. Working closely with the Commercial Services/Finance team you will evaluate (through extensive modelling/spreadsheeting) new business opportunities from both a qualitative and quantitative approach. Your presentation around the 'bid/deal' will focus on your ability to influence and explain complex and detailed tender requirements. Your degree in finance/business/accounting will be supported by CA/CPA qualifications. This role has strong visibility with the group and is seen as a platform for further career development. For more information, please contact Graham Whelan in our Sydney office on 02 9087 6217 quoting reference number 55819 or alternatively, apply online below.

Our client is a tier one investment bank with a full function portfolio presence in the Australian market. You will be responsible for managing the compliance and regulatory reporting for the ANZ business. With a focus on career progression you will provide leadership to the team as well as ownership of the regulatory reporting framework from an APRA, US GAAP and AIFRS framework. You will engage with the internal customers on the key financial issues and drive commercial partnerships internally that lead to strategic outcomes that enhance the relevancy and reputation of finance. In addition you will drive process improvements in the reporting framework. With relevant post-graduate accounting qualifications you will be familiar with the Australian reporting regulatory framework from a financial services perspective. You will want to move to an organisation that can progress and manage your career both locally and internationally. Attuned to working smart within a collegiate environment you will thrive on a challenge. If you are looking for a tier one Investment Bank with a full market presence in a role that has staff management and progression combined, apply now. For more information you can call Matthew Hodder in our Sydney office on (02) 9087 6297 quoting Job Reference 56180 or alternatively, apply online below.

My client, a large ASX listed company is currently seeking an experienced Credit Controller to join their team on a permanent basis. This is a long established company looking for a credit controller who wants to be part of a successful team. This is a full function role where you can take ownership of your ledger. Reporting to the Credit Manager your responsibilities will include: Reviewing sales ledger for overdue accounts Daily collections calls Allocating cash receipts against aged debtors Liaising with internal sales and operational staff Processing new credit applications Performing credit checks to assess clients financial stability and risk rating Reducing aged debtor report for submission to management Resolving queries, disputes and complaints Monitoring overdue accounts Reconciliations The right candidate will possess the following: Full function credit experience managing your own ledger Strong reconciliation skills Advanced excel skills Large ERP systems experience Good time management skills Proven ability to multitask Emotional maturity What's on offer: This ASX leader is offering a permanent role, competitive salary, great working benefits, flexible starting time within reason and the chance to join a highly successful organisation. For more information you can call Mieke Brennan in our CBD office on 02 90876252 quoting Job Reference 52737 or alternatively, apply online below.

Committed to promoting healthy sight and wellness, Transitions Optical is a global market leader in the advanced technology and manufacture of photochromic lenses. Since 1990, they have continued their global expansion and become one of the world's most recognised brands in eyewear. An opportunity exists for a Territory Manager to help drive the NSW business reporting to the Sales Manager ANZ. You will be accountable for increasing sales through relationship building, influence and driving business partnerships. The proven skills to find, keep and grow business within an existing account base are vital. Key to the role will be a business development approach within the accounts. The role is primarily "hands on" account visits, understanding the customers' needs and implementing solutions to help them grow their businesses along with Transitions sales and market share growth. You will be required to analyse, plan execute and monitor your results, conduct training, education, promotional and co-operative activities. Your proven success in business development, in a B2B environment with excellent territory management across large region and business planning is essential. For more information you can call Marcus Clark in our Sydney office on (02) 9087 6278 quoting Job Reference 56098 or alternatively, apply online below.

Our client boasts an impressive list of high profile clients across corporate, financial and professional services. Specialising in corporate branding, profiling and corporate reputation this agency has built its reputation around the experience and standing of its directors. Our client is seeking an Account Coordinator/Executive to join their team who has either worked in corporate communications or has the desire to move into an agency. If you have around 1-2 years experience and the confidence, resourcefulness and initiative to build strong relationships with clients and the media to deliver results, this role offers the opportunity to join at the ground floor and enjoy the benefits of the firm's future growth. Primarily the role will require you to liaise with media and clients, developing social media strategies and supporting senior staff within your team. Your strong project management, writing and research skills will be highly regarded. A history or academic success and any knowledge or interest in the finance sector and current industry news will be an advantage. The right person for this role will have an outgoing and positive personality that is willing to take on the challenge of driving results. Degree qualifications are essential. For more information you can call Jemma Renshaw in our Sydney office on (02) 9087 6251 quoting Job Reference 56165 or alternatively, apply online below.

The Company This is a unique opportunity to get in early with a boutique creative and digital focused employment marketing agency. Our client, a boutique creative and digital employment marketing agency, is looking for someone special to join them. At just over two years' old, the agency already have a celebrity A-list of clients. They have a great spread of industries, covering the leading brands in mobile telecoms, fast-food, retail, insurance, financial institutions, airlines, pharmaceuticals and technology businesses. The agency forms partnerships with their clients to deliver projects that include; careers websites, social media campaigns, microsites, email marketing, systems integration, Apps, games, employer branding , employee referral programmes and more. And they're not just doing it in Australia. With a strong sales focus on Asia they already have an office in Hong Kong and are soon to follow with Shanghai. Currently projects are being delivered in Australia, Hong Kong, China-wide, Taiwan, Japan and India. For the right person, there is definitely scope for travel. You'll be joining a small close-knit team of people, focused on collaboration, innovation and having a bit fun along the way. You'll need to be able to: Take initial briefs from clients Form and document digital strategies (Platforms, channels, user propositions, targeting, messaging, calls-to-action etc) Write project proposals with due consideration to time, budget, best practice and client communications and business objectives Develop sitemaps, wireframes, functional specifications, content maps and some technical specification Work with and support Client Service teams, communicating progress, issues, budget and timeline statuses to the client throughout the project delivery cycle. Analyse production and creative issues as they arise and make recommendations of solutions Engage in and develop production systems and processes to improve profitability and quality of delivery Understand, analyse and innovate in the particular digital sphere of recruitment and employment communications Develop and take to market productized offerings in Email, Social Media, Monitoring & Engagement, Mobile, Video, ATS Intergration, Usability etc. You'll work closely with: Internal Head of Digital Client Services Research Creative Director External Design Front End Dev Multimedia production Copywriters Back End Dev Clients For more information you can call Kale Balbi in our Sydney office on (02) 9087 6244 quoting Job Reference 55923 or alternatively, apply online below.

As National Sales Manager - Wholesale you'll be responsible for managing a team of Key Account Managers to deliver results in this primary channel. You'll work with the team to develop strategies to drive growth. You'll be responsible for Formulation of National Trade / Specialist distributor and Key Account Business Plans Communicating with key customers on a national basis as required Monthly reporting to General Manager for national business Set and maintain correct customer pricing Co- Development of promotional plans for Customers. Existence and review of account development plans Participation on the management team, and liaison with Regional Counterparts Managing the Trade team across Australia Working with the other channel managers to manage and effectively share information across the market Work closely with marketing on trade promotions Liaise with product management on the correct portfolio for the channel Attend trade shows and customer events It's essential you've managed Head Office relationships with Electrical Wholesalers such as Rexel, etc. You have demonstrated: Strong sales management experience, ideally with a national team Excellent Relationship and Account Management skills Ability to engage and manage expectations of stakeholders at all levels Experience working with Marketing and other internal departments to formulate "go to market" strategies Strong team focus, for an environment that relies on team work for success Excellent communication and presentation skills For more information you can call Marcus Clark in our Sydney office on (02) 9087 6278 quoting Job Reference 56030 or alternatively, apply online below.